Returns and Refund Policy

Comprehensive Returns and Refund Policy

We want our customers to be satisfied and happy with their purchase. It's our priority. That's why we're committed to providing quality, handmade products and exceptional customer service. We hope you love your cashmere, but if something is not quite right, do let us know.  

You can reach us anytime at anna@kasmiri.com to begin the return process before the 21-day return period. 

If you find your order is not quite suitable, and you need to return an item, you may send it back to us in unworn condition and full original packaging within 21 days of receiving your package. 

Your parcel will contain a return shipping label for easy complimentary returns for our customers in Australia only. KASMIRI does not cover return shipping costs for customers internationally, outside Australia. These will be at the expense of the customer, and we advise purchasing a tracked service for your return to KASMIRI. KASMIRI is not responsible for returns lost in transit.  

We're more than happy to help you find a suitable item as an exchange, or we can refund you the purchase price of the cashmere item if necessary. If you would like to make an exchange, KASMIRI will cover the delivery fee to send out your replacement item. However, if you need to make any additional exchanges, the normal shipping cost will be applied.   

Refunds will be made to the original method of payment (less duties paid) as soon as we receive your unworn item back. Please allow up to 5 working days to transfer the amount and we'll notify you as soon as your refund has been processed. 

Returns that are damaged, worn, washed, or changed cannot be accepted and will be returned to you. 

We do not offer refunds for discounted items that are on "sale". 

If the item/s does not reach us safely, we will not be able to issue a refund. Please ensure the parcel is delivered to us within 21 days and using a tracking service is recommended.   

STOCKISTS

Our Returns and Refunds Policy only applies to items purchased directly from Kasmiri. If you wish to return or exchange an item purchased from one of our stockists, you will need to organise this directly with them, as per their terms.