Frequently Asked Questions

Orders can be placed on our online store at www.kasmiri.co. 

We also accept orders over the phone. Call us during business hours to place your order.

We accept VISA, Mastercard, AMEX, ApplePay, AfterPay, ShopPay.

Orders are processed within 24 hours (business days) and processed the same day if order is placed by 12 noon. Delivery times are:

• Australia 1-4 working days
• New Zealand 4 to 8 working days
• Rest of the world 3 to 5 working days

We offer FREE STANDARD SHIPPING for all orders in Australia and New Zealand. We use DHL for orders to the rest of the world for a flat rate of $A50.

For Australia and New Zealand orders, if you require your parcel by express shipping we can arrange this at checkout for a flat rate calculated at checkout. This will incur a cost as below:

• Australia Overnight Express: $10.00
• New Zealand 1 to 3 days: $25.00
• USA and the Rest of the world: 3-5 days: $50.00

All orders are dispatched using Australia Post and require a physical address. A confirmation email detailing your tracking number and link will be sent upon dispatch of your parcel. This allows you to track your order for delivery date and time. Please note we are unable to deliver to a P.O Box.

Import Duties

• Australia and NZ pricing includes GST.  
• Full-priced orders delivered to the USA are delivered Delivered Duties Paid (DDP). The price includes taxes and customs duties.   
• Orders to the rest of the world are delivered at place (DAP). The recipient may be liable for import duties and local sales tax before parcel delivery. We advise you to check with your customs duties representative before placing an order. 

We offer free, easy returns on all products ordered from www.kasmiri.co for customers in Australia and New Zealand. Please contact us to begin the process before you send it back to us. A pre-paid postage label is included with your order. 

Customers in the USA and the Rest of the World may return the item to us for a refund or exchange at your own expense. Please contact us to begin the process.   

The product must be returned to us within 21 days of delivery of your parcel for a refund or exchange. The product must be unworn, unwashed, not damaged, and with all labels on the product. It is optional to return the KASMIRI box.   

Items on sale or custom such as monogrammed or special orders are not eligible for a return or refund.  Items bought from our stockists do not qualify for a return or exchange from Kasmiri. Please get in touch with our stockist for their return and exchange policies.  

Contact anna@kasmiri.com to begin the process. 

A refund will be deposited into the original form of payment once the product is returned to us unworn, unwashed, and with all labels and cards. The product must be returned to us within 21 days of parcel delivery. An email notification will be sent to you once we have received the product. 

Please allow up to 7 working days for the refund to be processed once the product is received. We will notify you when the refund has been made.  

We do not refund any customs duties and taxes that may have been part of the original shipment nor do we refund the cost of shipping as part of the original transaction.     

Custom-made products such as monogrammed items are non-refundable.   

We are delighted to box your order in our luxury white box tied with a beautiful ribbon and care card. Should your order be a gift, we would be happy to write a personalised message on your behalf on a card. Please write your message at checkout. 

Yes, you can purchase a Kasmiri gift card online. You may purchase a Digital Gift Card or a Physical Gift Card. A Digital Gift Card will be emailed to the recipient's email on the same day and a Physical Gift Card will be mailed to the designated address within 24 hours. The Physical Gift Card will be presented with a ribbon to enhance the gifting experience. The Gift Cards will have the recipient's name, gift card amount, date of expiry, unique code, and your message. 

The Gift Card is valid for 24 months from the date of purchase and may only be used online at Kasmiri. If your order value exceeds the amount on the gift card, the balance must be paid by credit card. If your order value is below the amount on the gift card, the balance may be redeemed at your next purchase.

Gift cards are not refundable.  A product purchased using a gift card cannot be returned for a refund and can only be returned for a gift card re-issue. 

Kasmiri is not responsible for gift cards that are lost, stolen, or damaged. Kasmiri has the right to cancel a gift card if necessary.   

We welcome applications from wholesale customers around the world. Visit our wholesale page here to learn how to become a stockist.